Code of Ethics
The Code of Ethics is a detailed document that spells out the ethical standards and professional responsibilities of all REALTORS®. These responsibilities include duties to clients, to the public, and to other industry professionals. It’s the Code of Ethics that sets REALTORS® apart from real estate agents. The Code of Ethics can be found here:
Arbitration is a means of resolving disputes, generally involving commissions and compensation, which arise out of business relationships between brokers. A non-principal (REALTOR® that is not a Broker) cannot file an arbitration request, although their name may be joined on the request and they may attend and participate in the arbitration.
Filing a Complaint
Ombudsman Program – The purpose of the Ombudsman is to provide a knowledgeable, informed contact when REALTOR® members or members of the public have real estate related questions that have not been addressed by an individual broker. The Ombudsman Program in its simplest definition is informal telephone mediation. It is intended to provide an alternative dispute solution service for members of the public, or other REALTORS® with complaints against members of HAR. An Ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues. Like a mediator, an ombudsman helps parties find solutions.
REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS.